Frequently Asked Questions

If you have a Mustang Mach-E, you can charge up using:

• The Ford Mobile Charger
• The available Ford Connected Charge Station

If you have an F-150 Lightning, you can charge up using:

• The available Ford Mobile Power Cord
• The available Ford Charge Station Pro

If you are using a DC Fast Charger and your charge session does not start, follow the instructions below:

If you have not already done so, activate your BlueOval Charge Network access.

Once it is activated, perform the following steps to begin your charge session.

• 1. Ensure your vehicle is unplugged from the charge station and allow the station to reset or go back to the ready state.
• 2. In the FordPass App®*, locate the charging station you are at by selecting View Charger or by manually locating it through the map.
• 3. Select the charge station you are at.

Note: If the description has a red "Not Available" notation, the charge station will not work with your Ford EV and you will need to use another different station.

• 1. If applicable, select DC CCS (DC Fast Charger) or J-1772 (Level 2 slower charger) depending on the speed you prefer or available.
• 2. Select the charger name or number in the FordPass App that matches the Charge Station ID you wish to activate.
• 3. Scroll down and press Activate.
• 4. When the charger screen shows ready, re-plug into the station.

Your charge session should begin.

If the steps above do not work

If your charge session does not begin, or you get a “Fault” message:

• Try plugging the charger into your vehicle before you select Activate in the steps above.
• Try a different charge station or select a different plug at the station.

If you are still having issues, contact Ford Customer Service by pressing the Call button in the Help section of the FordPass App.

The following are the EPA-estimated battery ranges for the F-150 Lightning.
Extended-range battery:
XLT - 320 miles
Lariat - 320 miles
Platinum - 300 miles
Standard-range battery - 230 miles

There are many factors that affect towing range, which is why we created Ford-exclusive technologies like Intelligent Range and FordPass®* Power My Trip to give you more accurate vehicle range calculations in real-time.

Smart technologies take these factors into account, along with cloud-connected data from other F-150 Lightning owners, to calculate highly accurate range information, especially in areas you have never driven.

Should Intelligent Range determine you need to stop for a DC fast charge along your tow route, FordPass Power My Trip will automatically map those locations along the way.

The standard-range F-150 Lightning has a maximum 7,700-pound tow capacity in the XLT and Lariat models with the optional Max Tow Package. The extended-range F-150 Lightning has a 10,000-pound towing capacity with the optional Max Tow Package installed.

Electric trucks experience the same range degradation that we see when towing with traditional gasoline-powered internal combustion engines. Factors that affect fuel economy and range include:

Trailer weight
Wind resistance
Traffic speed
Weather
Route topography
Driver habits

The main difference is how drivers adapt to understanding how electric trucks manage range information and recharging using tools like FordPass Power My Trip, and Intelligent Range, versus using a traditional gas gauge.

The Mobile Power Cord, capable of 30 Amps (A) charging on a 240V and 120V outlet, comes standard with the 2022 F-150 Lightning and is an option available for purchase (through your Ford Dealer) with the 2023 model year F-150 Lightning. The F-150 Lightning's extended-range battery and included 80A Ford Charge Station Pro charging equipment (which requires professional installation) provides the fastest home charge, connected features and available Ford Intelligent Backup Power*.

Ford recommends that you charge to 90% for everyday driving and charge to 100% when you need the full range for a trip. Charging to 90% helps prolong the life of your battery.

Prior to 2023, the Ford F-150 Lightning included the 30A Mobile Power Cord, which allows you to charge from a traditional 120V or a 240V outlet. This cord is now offered as an option with a vehicle order. The F-150 Lightning with extended-range battery includes the 80A Ford Charge Station Pro as charging equipment. This allows a peak charging power of 19.2kW enabled by the extended-range’s dual onboard chargers, which means a full charge from 15-100% in about 8 hours**. For all F-150 Lightning home charging installation questions and needs, go to Sunrun.com. Professional installation by a qualified electrician is recommended.

Yes, you can use the Mobile Power Cord on a 120V or 240V outlet. The 120V allows you to get some charge just about anywhere you can plug in, but it is the slowest way to charge at about two miles on average per charging hour**.

Yes, with the Mobile Power Cord and an additional aftermarket adapter (P/N 691944Y sold separately by Parkworld), the Pro Power Onboard feature will allow the F-150 Lightning with the 9.6kW option and F-150 PowerBoost Hybrid with the 7.2kW option to charge other J1772-equipped EVs.

Yes, the F-150 Lightning will come with three years of Blue Oval Charge Network access and 250kWh of complimentary direct current (DC) fast charging*** at Electrify America (EA) stations. To set up:

Using a 150kW+ DC fast charger, the standard-range 98kWh pack can charge from 15-80% in about 36 minutes. The extended-range 131kWh pack can charge from 15-80% in 41 minutes**.

The extended-range F-150 Lightning vehicles are both alternating current (AC) and DC adaptable with a 19.2kW onboard charger and are designed to charge quickly on a DC fast charger, allowing a controlled boost up to 155kW. The standard-range F-150 Lightning vehicles are also AC and DC adaptable with an 11.3 kW onboard charger and are designed to charge quickly on a DC fast charger, allowing controlled boost up to 120kW**.

Ford Roadside Assistance can help. You can choose where you would like to have your vehicle towed and recharged within 35 miles of your vehicle location: your home, a public charge station or an EV-Certified dealer. If beyond 35 miles, Ford will take you to the nearest available option. Ford Roadside Assistance in the US is included with your F-150 Lightning for 5 years/60,000 miles from the warranty start date (whichever comes first), with the option to extend after that.

Yes. Most Electrify America DC fast chargers can deliver up to 350kW of power, but your Ford all-electric vehicle will only accept up to 120kW or 155kW, depending on if you have the standard-range or extended-range battery, respectively.

Yes, Ford charging solutions use the J1772 plug, which is the North American industry standard. It works for all-electric vehicles in North America, except Tesla. There is an aftermarket adapter for Teslas to charge on J1772 charge plugs.

In order to get the Ford Intelligent Backup Power installed and working so that your Lightning F-150 will be able to send power to your house during an outage, you'll need the Ford Charge Station Pro and the Home Integration System, which is sold through Sunrun and includes an inverter, microgrid integration device, dark-start battery, and cellular connection.

Not at this time, but you can charge Mustang Mach-E and E-Transit on the Ford Charge Station Pro.

Note: Mustang Mach-E and E-Transit will charge at the 48A rate even on the 80A charger due to the vehicles’ onboard chargers.

You can purchase the Home Integration System through Sunrun when you go through their installation process or separately if you prefer to use your own electrician.

E-Transit has been engineered with a heavy-duty independent rear-wheel drive suspension system specifically created to help improve traction and help provide a smoother ride when payload is at its max.

E-Transit offers a powerful rear-wheel-drive motor with 266 horsepower (198kW) and 317 lb.-ft. of torque,* making it capable for many jobs.

*Calculated via peak performance of the electric motor(s) at peak battery power. Your results may vary. Horsepower and torque are independent attributes and may not be achieved simultaneously.

Yes. It will have Ford Power-Up over-the-air software updates for the SYNC® 4 system.

The E-Transit can be serviced at more than 650 Ford EV-certified dedicated Commercial Vehicle Center dealers along with the 2,300 Ford EV-certified dealers who would be ready to provide parts and service as needed.

E-Transit™ customers may qualify for up to $7,500 in Federal Tax Credits. Depending on where you live and your personal tax situation, you may qualify for other tax incentives from your state or city for buying an electric vehicle. The federal tax credit is a potential future tax savings. E-Transit™ Van customers can learn more about federal incentive offerings by visiting https://www.afdc.energy.gov/laws/409 or by consulting a tax advisor.

The E-Transit has usable capacity of 68kWh from its 400V lithium-ion battery.

Yes. The battery electric vehicle energy monitoring and vehicle management tools can be accessed as a stand-alone. Additionally, OEM-grade battery electric data will be available through Ford Data Services™ for integration with proprietary software or will be accessible through existing telematics service provider networks – eliminating the need for third-party plug-in devices (PIDs).

Real-time in-vehicle driver coaching can help to improve driver performance using the SYNC® voice assistant. Should a driver exceed a speed limit or not wear their safety belt, for example, the SYNC voice assistant will provide a verbal caution.

Preconditioning of the vehicle cabin can be done by the driver, or remotely by the fleet manager, to help improve cabin comfort and preserve range by conditioning while the vehicle is still plugged into the charger using electricity from the grid, not the battery.

Access to North America’s largest public charging network* eliminates the need to register with multiple charging networks or download multiple apps. E-Transit drivers can use the non-Ford networked chargers as well and will need to pay for charging through direct coordination with those providers.

*Based on original equipment manufacturers (OEM)/automotive manufacturers that sell all-electric vehicles and have publicly announced charging networks. Department of Energy data used. FordPass®, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.

Yes. For fleet operations requiring a faster charge at home for their employees, Ford will offer a 240V – 48A Ford Connected Charge Station. The available Ford Connected Charge Station is Wi-Fi-enabled and can fully power your vehicle overnight. Vehicle charge events can be tracked and summarized for employee reimbursement.

Charging overnight reduces vehicle and driver downtime and ensures the battery is fully charged to start the workday. Ford’s fleet-wide energy monitoring and vehicle management tools can provide fleet managers with reporting to support reimbursement for employees who charge at home.

The batteries are recyclable. Ford will suggest recycling options for out-of-warranty batteries.

Ford Roadside Assistance* has you covered in the U.S. for 5 years/60,000 miles (whichever comes first). You can choose where you would like to have your vehicle towed and recharged within 35 miles of your vehicle location: your home, a public charge station or a Ford EV-certified dealership. If beyond 35 miles, Ford will take you to the nearest available option.

*Roadside Assistance is included for certain owners and available to everyone for a per-service fee. Ford reserves the right to change program details without obligations.

Our battery vehicle warranty will give you peace of mind:

• Basic: 3 years / 60,000 km
• Powertrain: 5 years / 100,000 km (non-high-voltage components)
• Safety Restraint System: 5 years / 100,000 km
• Corrosion (Perforation only): 5 years / unlimited km
• Roadside Assistance Program: 5 years / 100,000 km
• Electric Unique Components: Your battery is covered for 8 years or 160,000 km, whichever comes first, retaining a minimum of 70% of its original capacity over that period.

The batteries are recyclable. Ford will handle in-warranty battery returns and will provide recycling options for out-of-warranty batteries. Ford is also working with other OEMs for secondary-market opportunities.

The Mustang Mach-E comes equipped with 68 kWh or 88 kWh of usable battery that has state-of-the-art lithium-ion battery cells with nickel manganese cobalt (NMC) cathode, typical for automotive batteries. The pack is located underneath the vehicle. The high-voltage battery system uses an advanced active liquid heating and cooling system to regulate high-voltage battery temperature and help maximize the performance of the high-voltage battery. Note: The high-voltage battery does not require regular service maintenance.

Most charging is done at home. You will be able to finance the Ford Connected Charge Station at time of vehicle purchase. Ford will also be giving owners access to the largest charging network in North America with over 40,000 plugs, all accessible with the FordPass™ App. These will include Level 2 and DC fast-charge stations

Yes, but due to the anticipated demand for the Mustang Mach-E, there may be limited availability to allow for a test drive. Please contact your EV certified Dealer for availability.

Yes. The FordPass App will be a vital tool for owners of Mustang Mach-E. The FordPass App will allow owners to monitor the vehicle’s charge status, precondition the vehicle, use Phone As A Key, locate chargers, etc.